Privacy Policy

Effective Date: August 31, 2026

Who We Are

The Junk Bay is operated by Heavy Duty Handyman, a registered DBA of Builder Bay Enterprises, LLC. This website operates under the brand name Make It Heavy Duty ("we," "us," "our"). This Privacy Policy explains how we collect, use, and protect your information when you visit our website or request a quote or estimate from us.

Information We Collect

When you use our Quick Quote or Request an Estimate forms, or otherwise contact us, we may collect:

Contact information, including your name, phone number, email address, and service address. Project details, including photos you upload, a description of the work, budget range, timeline, and access notes. Communications, including messages, texts, calls, or emails you send us. Payment and billing information when you become a customer, processed through our invoicing platform.

We do not collect information through this site beyond what you voluntarily provide through our forms or direct communication with us.

How We Use Your Information

We use the information you provide to prepare quotes and estimates, schedule and perform work, communicate with you about your project, send appointment reminders and job updates, process payments and invoices, and, where you've agreed to it, follow up about future service, ask for a review, or let you know about referral rewards.

How We Share Your Information

We do not sell your personal information. We share information only with the service providers that help us run our business, including Jobber (scheduling, quoting, and invoicing), QuickBooks Online (accounting), and Quo (business phone and text messaging). These providers only receive the information needed to perform their function for us and are not permitted to use it for their own marketing purposes. We may also disclose information if required by law.

Text Messaging

If you provide your phone number, we may contact you by text message about your quote, appointment, or job. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or by contacting us directly at info@makeitheavyduty.com or sam@thejunkbay.com.

Cookies and Website Data

Our website may use basic cookies or analytics tools to understand how visitors use the site and to improve it. These tools do not collect sensitive personal information and are not used to sell your data.

Data Retention

We retain your information for as long as needed to provide our services, comply with legal and tax obligations, and maintain accurate business records.

Your Choices

You can ask us to access, correct, or delete the personal information we hold about you, or opt out of marketing communications (such as re-engagement emails or texts) at any time, by contacting us at info@makeitheavyduty.com or sam@thejunkbay.com. We'll respond to reasonable requests within a reasonable timeframe.

Children's Privacy

Our services are intended for adults arranging home repair work. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@makeitheavyduty.com or sam@thejunkbay.com.

This policy is governed by the laws of the State of Florida.